Frequently Asked Questions
Everything you need to know about shopping with COC-Online.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I find my correct size?
Each product page includes a detailed sizing chart. Since we source from various designers, we recommend comparing your measurements to the specific guide provided for that garment.
What payment methods do you accept?
COC-Online accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey through our website.
Are your products ethically sourced?
We are committed to sustainability. COC-Online partners with manufacturers who adhere to fair labor practices and prioritize eco-friendly materials whenever possible.